Privacy Policy
We value your privacy and are committed to protecting your personal information. We collect and store your data, including your name, contact information, and purchase history, solely for processing your orders and enhancing your shopping experience. We do not share your information with third parties without your consent, except as required by law or to fulfill your order. For more information, please review our full Privacy Policy.
Custom Orders Policy
Custom orders are created based on the specific measurements and design preferences provided by the customer. Once the design is approved, no further changes can be made. A non-refundable deposit is required to begin production. Please note that custom orders cannot be canceled or refunded after production has started. Delivery timelines will be communicated at the time of order placement.
Alteration Policy
We offer alterations for products purchased from us. Customers are responsible for providing accurate measurements. Alteration requests must be submitted within 14 days of receiving the product. Alteration fees apply and will be quoted based on the complexity of the request. Altered products are not eligible for return or exchange.
Shipping Policy
We provide a variety of shipping options to meet your needs. Shipping costs are calculated based on the delivery location and package weight. Customers are responsible for any customs duties and taxes for international orders. We strive to dispatch all orders within the specified time frame, but delays may occur due to unforeseen circumstances. If your order is delayed, we will notify you as soon as possible.
Customer Feedback & Reviews Policy
We welcome and appreciate your feedback. Reviews submitted on our website or social media platforms may be used for marketing purposes. Please ensure your feedback is respectful and relevant. We reserve the right to remove any inappropriate or offensive content.
