Return & Refund Policy

Order Cancellation

Clients must submit a written request for any cancellations within three (3) business days, with day one starting from the invoice date. We will try to process cancellation requests as quickly as possible. All deposits become non-refundable after three (3) business days from the date of deposit. If any work has been initiated within those three (3) business days, the incurred costs will be billed to the client. All fast-track orders are non-refundable starting from the invoicing date.

Return and Exchange

All claims regarding workmanship defects, shortages, or errors must be submitted in writing, along with photographs, within five (5) calendar days of receiving the product(s). Failure to do so within this timeframe will result in irrevocable acceptance of the products and forfeiture of any claim. All products are thoroughly checked before dispatch. The client and third-party shippers are responsible for any damage, loss, or shortages during transit. Upon receipt, the client must inspect items and report any damage, loss, or shortages during shipping directly to the carrier. We are not liable for any freight-related issues; however, we may assist the client at our discretion. We do not accept product returns or exchanges. No items can be sent back to us without our written approval.

Ready-to-Wear Products

The Customer acknowledges that Ready-to-Wear items are produced according to standard sizes and specifications and are ready for immediate use upon arrival. The Customer acknowledges and agrees that these products cannot be returned or refunded. The Company may, upon receiving a request from the Customer within seven days of purchase, permit exchanges or issue store credit for ready-to-wear items at its sole discretion, as long as the product(s) remain unworn, unwashed, and in their original condition with all tags intact.

RESTRICTIONS AND CHARGEBACKS

By agreeing to this contract, the Customer acknowledges and agrees that initiating a chargeback with their bank at any point during the fulfillment of obligations under this contract, after payment is made or after product delivery, is strictly forbidden. If the Customer initiates or tries to initiate a chargeback request at any time, whether during the performance of this contract or after receiving the products, it will be deemed a significant violation of this Agreement. If the Customer initiates a chargeback, the Customer agrees that the Company has the right to take immediate legal action to recover any losses caused by the chargeback. These losses may include but are not limited to, the cost of products, any chargeback fees from financial institutions, and legal expenses related to enforcing this clause.

Additionally, the Customer agrees that the Company has the right to report the chargeback to relevant credit reporting agencies, which could negatively affect the Customer’s credit score. By placing an order and paying, the Customer confirms that they have read, understood, and accepted this chargeback restriction clause and will be fully accountable for any breaches. The Customer irrevocably agrees that in the event of any chargeback attempts, the conditions outlined in this contract will take precedence over any other terms, including those of banks, financial institutions, payment processors, or any third party.

This chargeback restriction clause aims to safeguard the Company against fraudulent chargebacks and ensure a fair and respectful resolution of any disputes arising during this Agreement.